Insurance & Billing

In House billing

We don't use a third party billing company. We do all of our billing here in the office by people who care so we can get it right.


Since our staff is in house, we know you and your situation. Whether you are looking to change your insurance, or you have a question about your EOB, we would love to help.

Insurances Accepted

We are in network with most commerical insurances. It is always best to check if Kelly Family Clinic is in network with your insurance before scheduling an appointment. Below is a list of insurances we generally accept:

  • Aetna
  • First Health
  • Healthsmart
  • Texas True Choice 
  • Tyson Food Employees 
  • THN
  • Blue Cross/Blue Shield
  • Galaxy
  • Humana
  • Three Rivers
  • United Healthcare


If the physician is contracted with your plan, the majority of members covered under this type of plan are still required to make some type of payment for services rendered during your visit. This may be in the form of co-payment, deductible, or co-insurance. If your plan has a co-payment, you will be expected to pay your co-payment prior to being seen by the doctor. Co-payments, deductibles and co-insurance are requirements of your insurance plan and we are required under our contract with these plans to collect these amounts from you.

Questions about your bill?

If you ever have questions about your statement you have received from our clinic, please call to verify the information. 

You can also call your insurance for clarification on the charges and payments submitted.

Billing Information

  • Full payment for all amounts due is expected at the time of service. We accept cash, checks, Visa, MasterCard, Discover and American Express.
  • Claims filing - As a courtesy to our patients, we file all medical claims. However, the responsibility for payment is still the patient's, regardless of whether the insurance makes a payment as expected or not.
  • Balances on Account - Previous balances are to be paid in full prior to additional services being rendered.
  • Collections - Should it become necessary for us to utilize the services of an outside collection agency in order to collect the amounts that are owed, you will be liable for collections agency and/or attorney fees.

794 Generation Drive
Suite 100
New Braunfels, TX 78130

Make an Appointment
Phone: +1 (830) 214-6411

New Patient Forms
Please submit one of the forms below and we will call you and set your appointment.

Adult New Patient form
Pediatric New Patient form (<18)

Sunday :Closed
Mon - Thur :8am - 5pm
Closed @Lunch :12pm - 1pm
Friday :8am - 12pm
Saturday :Closed

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